Can ACE77 see my account password?

No. Your password is stored as a one-way cryptographic hash — meaning even ace77's own technical team cannot read or recover your original password. If you forget your password, the only option is the reset process sent to your registered email or phone number. This is an industry security standard that protects you even against the possibility of internal data breaches.

How do I request deletion of my personal data from ACE77's systems?

You can submit a data deletion request via ace77's 24-hour live chat customer service. Our team will process the request within 30 business days. Please note that some data may need to be retained for a certain period due to legal obligations — such as financial transaction records required by regulations. In such cases, we will explain which data cannot be deleted and the reasons why.

Is my data shared with game providers?

When you play games from a specific provider (for example, slots from provider X), the data passed on is minimal — typically only an anonymous session ID that does not contain any personally identifiable information. All game providers partnered with ace77 are bound by data confidentiality agreements and are not permitted to use member data for any purpose beyond technical game operations.

What should I do if I suspect someone else has accessed my account?

Contact ace77 customer service immediately via live chat and request a temporary account freeze while an investigation is conducted. Then, change your password through the official reset process using your registered email or phone number. ace77 has a login monitoring system that records the location and device used — this information will help our security team identify abnormal activity and take the appropriate action.

Does ACE77 use my data for advertising on social media or other platforms?

No. ace77 does not use members' personal data for ad retargeting on any social media platform or third-party advertising network. Any marketing efforts by ace77 use aggregated, anonymous data that cannot be traced to any individual. This policy will not change without explicit notification and consent from the member concerned.

ace77 | Privacy Policy and Member Data Protection

Information We Collect

To deliver the best service possible, ace77 collects several categories of information from members. We only collect data that is genuinely necessary — nothing more.

Data you provide directly:

Identity information: full name, date of birth, ID number (National ID/Driver's License)
Contact information: email address, phone number
Account information: username, password (stored in encrypted form)
Financial information: bank account or e-wallet account details for transaction purposes
KYC verification documents you voluntarily upload

Data collected automatically when you use the platform:

IP address and device information (browser type, operating system)
Activity history on the platform (pages visited, games played)
Session data and technical cookies required to maintain login session security
General geolocation information based on IP address (precise location is not tracked)

Note: ACE77 does not collect data unrelated to our services — such as your phone contacts, camera or microphone access, or social media information without your explicit consent.

How We Use Your Data

Every piece of data collected by ace77 is used only for specific and legitimate purposes. Here is how that data is utilized:

Account operations — processes registration, login, identity verification, and maintains account security.
Transaction processing — accurately processes deposits, withdrawals, and winnings payments.
Service improvement — analyzes usage patterns to improve platform performance and user experience.
Fraud detection — identifies and prevents suspicious activity or activity that could potentially harm other members.
Important communications — sends notifications related to accounts, transactions, and relevant policy changes.
Legal compliance — fulfills reporting obligations required by applicable regulations.

Important: ACE77 does not use member data for third-party advertising. Any promotional communications you receive from ACE77 are about ACE77's own offers and services only — and you can always opt out.

Data Security & Encryption

Data security is a top technical priority at ace77. We implement multiple layers of protection to ensure member data is safe both in transit and at rest on our servers.

Security measures we implement:

256-bit SSL/TLS encryption for all data communications between member devices and ACE77 servers
Passwords are stored as cryptographic hashes that cannot be read — even by our internal team
Two-factor authentication (2FA) is available and recommended for all member accounts
Servers are located in high-security data centers with strict physical access controls
24/7 anomaly monitoring system to detect unauthorized access attempts in real-time
Security audits and penetration testing are conducted regularly by independent parties

That said, data security is a shared responsibility. We encourage you to use a strong, unique password and never share your account credentials with anyone — including anyone claiming to be ace77 staff.

Security Tips: ACE77 will never ask for your password, OTP code, or sensitive information via email, chat, or phone. If anyone claims to be ACE77 and requests such information, ignore them immediately and report it to our support team.

Sharing Data with Third Parties

ACE77 does not sell, rent, or distribute members' personal data to third parties for commercial purposes. Full stop. No exceptions.

There are limited situations where data may need to be shared with certain parties — and this is always done with adequate safeguards in place:

Payment service providers — only the data necessary to process transactions is shared with our trusted payment partners, within a limited and protected scope.
Legal obligations — if required by law or a valid court order, ace77 may be compelled to provide certain data to the relevant authorities.
Platform protection — in cases of fraud investigation or illegal activity, the minimum data required may be used to protect the security of the platform and other members.

Our guarantee: In all of the above scenarios, ACE77 shares only the minimum necessary data, only with parties bound by equivalent confidentiality obligations, and always within the applicable data protection framework.

Cookies and Tracking Technologies

ACE77 uses cookies and similar technologies to ensure the platform functions properly and to deliver a personalized experience. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

Essential cookies — required for core platform functions such as maintaining login sessions and account security. Cannot be disabled as the platform will not function without it.
Analytics cookies — helps us understand how members use the platform so we can continuously improve the user experience. Data collected is anonymous.
Preference cookies — saves your chosen settings such as language, display, and other platform preferences so you do not need to reconfigure them each time you log in.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may significantly affect platform functionality.

Your Rights Over Personal Data

As an ace77 member, you have guaranteed rights regarding the personal data we hold. We are committed to respecting and facilitating the exercise of these rights:

Right to Access

Request a copy of the personal data we hold about you.

Right to Rectification

Update or correct inaccurate or incomplete data.

Right to Erasure

Request deletion of personal data under certain conditions permitted by law.

Right to Restriction

Request restriction of data processing in certain legitimate situations.

Right to Portability

Receive your data in a structured format for transfer to another service.

Right to Object

Object to data processing for specific purposes such as direct marketing.

To exercise any of the above rights, contact the ace77 customer service team available 24 hours a day. We will process your request within a maximum of 30 business days.

Data Storage & Retention

ACE77 retains personal data only for as long as necessary for the purposes described in this policy, or as required by applicable law.

Active account data — retained for as long as the account remains actively used by the member.
Financial transaction data — retained for the period required by applicable financial regulations (generally a minimum of 5 years).
Game history data — retained for as long as needed for audit purposes and customer service requirements.
Closed account data — after an account is closed at the member's request and the minimum retention period has been met, data is permanently deleted from our active systems.

When data is no longer needed and there is no legal obligation to retain it, ace77 securely deletes or anonymizes that data using standardized procedures.

Policy Updates & Contact Us

ACE77 may update this Privacy Policy from time to time as our services evolve, regulations change, or our data protection practices improve. Any material changes will be communicated to members via platform notification at least 7 days before taking effect.

We encourage you to review this page periodically to ensure you are always informed about how your personal data is managed. The last updated date is always displayed at the top of this document.

If you have any questions, concerns, or wish to exercise the rights described above, you can reach the ace77 privacy team via:

Live chat available on the ace77 platform, active 24 hours a day, 7 days a week
Email: [email protected] — response within 1×24 business hours

This Privacy Policy is to be read together with Terms and Conditions and Responsible Gaming Guide ACE77 as the entire service agreement.

ace77's commitment: Your privacy is not just a legal obligation for us — it is a core value that defines how we build and operate this platform. Your trust is the foundation of our business.

Our Privacy Commitment

Data is never sold to third parties
256-bit SSL encryption on all transactions
Passwords are stored in encrypted form
You have the right to access and delete your data at any time
Regular security audits by independent parties

Privacy Policy ACE77 — Your Data is Safe, Your Privacy is Respected

256-bit SSL Encryption

Data Not Sold

You're in Control

Data Access Is Strictly Limited

Reasonable Data Retention

Incident Notifications