Official ACE77 Documents

Terms and Conditions ACE77 — Rights and Obligations of All Platform Members

Before using ace77 services, please read and understand all of the following terms and conditions. This document governs the rights, obligations, and responsibilities between ace77 and all registered members.

Last updated: June 1, 2026 · Applies to all ACE77 members

Core Principles of The Foundation of ace77 Services

Ace77's terms and conditions are built on six core principles that protect the interests of all parties in a balanced manner.

Fairness and Transparency

All rules are designed to be fair to both parties — there are no hidden terms that disadvantage members unilaterally without clear prior notice.

Member Data Protection

All members' personal information is protected with 256-bit SSL encryption and is never sold or shared with third parties without the member's explicit consent.

Guaranteed Payments

All legitimate wins must be paid in full. ace77 is committed to no delays or rejections of payment without justifiable reason.

Clear Identity Verification

The KYC (Know Your Customer) process is implemented for everyone's security — protecting member accounts from misuse and maintaining a healthy platform ecosystem.

Promoting Responsible Gaming

ACE77 actively supports responsible gaming practices by providing self-restriction features and easily accessible information.

Communicated Updates

Any changes to the terms and conditions are communicated to members via official notification before taking effect — no sudden changes without prior notice.

1Acceptance of Terms and Conditions

By registering, accessing, or using ACE77 services in any form, you are deemed to have read, understood, and agreed to the entirety of these Terms and Conditions. This agreement is legally binding and takes effect from the first time you use the platform.

If you do not agree with any or all of the terms stated here, we advise you not to register or use ACE77 services. Continued use of the platform after any changes to these terms will be considered acceptance of those changes.

Important: These Terms and Conditions apply in conjunction with Privacy Policy and Responsible Gaming Guide ACE77. These three documents together form the entire agreement between the member and the platform.

2Eligibility and Account Registration

Ace77 services may only be used by individuals who meet all of the following requirements:

  • Must be at least 18 years old at the time of registration or when using the service.
  • Having full legal capacity to enter into binding agreements.
  • Not residing in a region or jurisdiction where such services are prohibited.
  • Not an employee, contractor, or immediate family member of ACE77 staff.

Each member is only allowed to have one active account. Holding more than one account — whether in your own name or another person's — is a serious violation and may result in the suspension or closure of all associated accounts, including forfeiture of any existing balances.

At the time of registration, members must provide accurate, complete, and up-to-date information. ace77 reserves the right to conduct identity verification (KYC) at any time — including requesting supporting documents such as a national ID, driver's license, or other official documents.

Note: Providing false or misleading information during registration — including using another person's identity — is a serious violation that may result in account suspension and cancellation of all wins.

3Deposit and Withdrawal Terms

ACE77 supports a wide range of payment methods commonly used in Indonesia, including bank transfers (BCA, Mandiri, BNI, BRI) and e-wallets (GoPay, OVO, DANA, ShopeePay). All transactions are processed using multi-layer encryption to ensure security.

Deposit terms:

  • Deposits may only be made using a payment method registered under the account holder's name.
  • Deposits from third parties — including family members — are not permitted and may result in the deposit being rejected.
  • ACE77 is not liable for delays caused by banking institutions or e-wallet providers.

Withdrawal terms:

  • Withdrawals can only be processed to a bank account or e-wallet registered under the same member's name.
  • Full identity verification is required before the first withdrawal can be processed.
  • ACE77 reserves the right to request additional verification for withdrawals above certain amounts as a security measure.
  • Withdrawal processing time averages less than 5 minutes for automatically supported methods.
Note: All transactions are fully recorded and can be viewed in your account transaction history. If you notice any discrepancy or irregularity, contact the ace77 customer service team immediately.

4Bonus and Promotion Rules

ACE77 offers a variety of bonuses and promotions to members as a token of appreciation. Each bonus has specific terms and conditions that must be met before bonus funds or bonus winnings can be withdrawn.

  • Each bonus has its own requirements turnover (rollover) that must be met — the amount and conditions are stated in each bonus offer.
  • Each account may only claim one bonus per promotion. Claiming multiple bonuses using different accounts will be considered a violation.
  • ACE77 reserves the right to cancel related bonuses and winnings if any indication of abuse or system manipulation is detected.
  • Bonuses cannot be transferred between accounts in any form.
  • ACE77 reserves the right to modify, discontinue, or extend promotions at any time with reasonable notice.
Tips: Always read the turnover requirements of each bonus before claiming it. Make sure you understand how many times the bonus funds must be wagered before a withdrawal can be made.

5Game and Betting Rules

All games available on ace77 use a fair and transparent system. Slot Games and casino games use certified RNG (Random Number Generator), while Sports Betting uses odds calculated objectively based on market data and analysis.

Some important rules that apply to all game types:

  • Confirmed bets cannot be cancelled unless the match is cancelled in accordance with the applicable terms.
  • If a technical disruption on ACE77's end affects a game outcome, ACE77 reserves the right to void the affected round or session and refund the bet.
  • The use of automated software (bots), collusion techniques, or any method designed to manipulate the gaming system is strictly prohibited.
  • ACE77 reserves the right to review and void bets deemed irregular or suspected of odds manipulation.
  • Minimum and maximum bet limits apply to each game type and are displayed transparently before a bet is placed.

6Account Security and Privacy

Members are fully responsible for keeping their account credentials confidential — including username, password, and OTP code. ace77 will never request a member's password through any channel, including email, chat, or phone.

  • Change your password immediately and contact customer service if you suspect unauthorized access to your account.
  • ACE77 is not liable for any losses arising from a member's own disclosure of their credentials to another party.
  • Using another member's account or lending your account to another party is not permitted.

The collection and use of members' personal data is governed in detail in ACE77 Privacy Policy. Member data is used solely for platform operational purposes and is never sold to third parties.

7Account Suspension and Closure

ACE77 reserves the right to suspend or close a member's account — with or without notice — if a breach of these terms and conditions is found. Conditions that may trigger a suspension include:

  • Ownership of more than one active account.
  • Providing false or inaccurate information during registration or verification.
  • Use of unauthorized payment methods or payment methods belonging to a third party.
  • Activity suspected of fraud, system manipulation, or collusion.
  • Violation of laws applicable in the member's country of residence.
Note: In cases of suspension due to a violation, the associated balance and winnings may be frozen or cancelled depending on the outcome of the investigation conducted by the ACE77 team.

Members who wish to voluntarily close their account may submit a request through customer service. Any remaining balance will be processed for withdrawal after identity verification is complete.

8Responsible Gaming

ACE77 is fully committed to promoting healthy and responsible gaming practices. We believe entertainment is only meaningful when it does not harm yourself or those around you.

Features available to help members play responsibly include:

  • Daily/weekly/monthly deposit limits — which members can set themselves through their account settings.
  • Bet limit per session — to help manage withdrawals within a single gaming session.
  • Temporary or permanent self-exclusion — if a member feels the need to take a break from betting activity.

Full information, guides, and resources on responsible gaming are available on the Responsible Gaming. ACE77 platform services are intended exclusively for members aged 18 and above.

9Limitation of Liability

ACE77 makes every effort to ensure platform availability and reliability. However, to the extent permitted by applicable law, ACE77 is not liable for:

  • Losses arising from service disruptions or outages caused by parties beyond ACE77's control (including internet network disruptions, system maintenance, or natural disasters).
  • Losses resulting from betting or gaming decisions made independently by the member.
  • Transaction delays caused by the banking system or third-party payment service providers.
  • Unauthorized access to an account resulting from a member's failure to keep their credentials confidential.

10Terms Updates and Contact Information

ACE77 reserves the right to modify, update, or revise these Terms and Conditions at any time. Any significant changes will be communicated via notification to members at least seven (7) days before taking effect — except for changes required immediately for security or legal compliance reasons.

Continued use of the platform after the effective date of any changes constitutes acceptance of the updated terms. We encourage members to review this page periodically.

For inquiries, clarifications, or complaints regarding these Terms and Conditions, you may contact the ACE77 customer service team, available 24 hours a day via live chat on the platform. Our team is ready to assist with fast and effective responses.

Contact: [email protected] — Available 24/7 for all inquiries regarding ACE77's terms, conditions, and service usage.

Key Points

  • Minimum age of 18 to use ACE77 services
  • Each member may only hold one active account
  • Legitimate winnings must be paid in full without delay
  • Personal data protected by SSL encryption and never sold
  • Games use certified fair RNG
  • Self-exclusion feature available for responsible gaming

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Questions General About Terms and Conditions

Yes, these general terms and conditions apply to all services available on the ACE77 platform — including Sports Betting, Slot Games, Live Casino, and the Game Lobby. Certain game types or promotions may have additional specific terms, but these general terms and conditions remain the foundation.

If an account is frozen for security or investigation reasons, the balance will be temporarily frozen during the process. If the suspension is temporary and no violation is found, the full balance will be returned once the account is restored. However, if the suspension is due to a proven violation — such as multi-account ownership or fraud — the associated balance and winnings may be cancelled in accordance with applicable terms.

The KYC (Know Your Customer) verification process at ace77 is generally completed within 1×24 hours after all required documents have been submitted correctly and in full. Documents typically requested include a valid national ID or driver's license photo along with a selfie holding the document. Completing verification promptly helps ensure a smooth withdrawal experience going forward.

No — odds on confirmed betting tickets are fixed and cannot be changed by ACE77 once confirmation is received. The only exception is if a match is officially cancelled, in which case the bet will be voided and a full refund issued. ACE77 is committed to full transparency in all game and betting outcomes.

Objections or complaints can be submitted directly via the 24-hour live chat customer service available on the ACE77 platform. For more formal complaints or those requiring in-depth investigation, you may reach us via our official email. Our dedicated team will respond within a maximum of 48 business hours and provide a transparent resolution based on the applicable terms and conditions.

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